General Questions

Q. Do you charge for pick-up and delivery?

A. No. Continental Cleaners home & office delivery service is completely free!.

Q. How will I know my scheduled pick-up and delivery days?

A. You will be provided with a set schedule depending on the area that you live in, for example; Monday pick-up and Wednesday delivery or Tuesday pickup and Thursday delivery.

Q. If I’m Using the Pick-up and Delivery Service, How Do I inform Continental Cleaners if I have a special request/issue with a garment?

A. The best way to let us know is to simply leave a detailed note inside your bag identifying the specific garment along with your specific instructions. You can also notify us of special requests when you request a pickup online. You’ll see a there is a “Special attention” field, where you may enter any special instructions you wish.

Q. What do I do if I have a problem with my order after I get my clothes back?

A. Contact Continental Cleaners customer service within 24 hours by sending an email to continentaldryclean@gmail.com or calling 617-567-4281. Please include your name, address, and a description of the problem in your message. Continental Cleaners takes the utmost care to ensure that every single item comes back in the best possible condition, but we also recognize that problems still do arise from time to time. While unlikely, when problems do happen, Continental Cleaners will do everything in its power to make sure that we make the situation right for our customer. Depending on what type of problem has occurred, we will handle issues individually on a case-by-case basis.

Q. What forms of payment do you accept?

A. For our in-store customers, we accept cash, check, and all major Credit Cards. For our pick-up and delivery customers, your cleaning will be automatically charged to your credit card or debit card on file, which will be debited every time your order is delivered. There will be a detailed receipt with a list of the items and prices attached to every order delivered to your home. Please contact continentaldryclean@gmail.com or calling 617-567-4281 for more information.

Q. What happens if my scheduled pick-up and delivery day falls on a holiday when Continental Cleaners is closed?

A. If your scheduled pick-up and delivery day falls on one of the holidays when Continental Cleaners is closed, your service is skipped that day and resumes on the following scheduled day. If you have any questions about the holiday schedule, feel free to contact us at continentaldryclean@gmail.com or calling 617-567-4281.