Terms and Conditions:
Please read carefully Here at Continental Cleaners Inc. we make it our goal to give our customers simple and outstanding service. We strive to give your garments the care they deserve. We use the most modern equipment and products available to process and clean your clothes with the utmost care and quality. However, due to problems that can arise from ‘normal wear and tear,’ we cannot assume the responsibility if inferior articles of clothing are damaged during our cleaning process. This is including, but not limited to, special care items, including suede, leather, and fur.
By opening an account and using the services provided by Continental Cleaners Inc. you signify that you accept the terms and conditions set forth. These terms and conditions are subject to change, it is the responsibility for you as customer to stay up to date with the changes, and to review these terms prior to the payment of any of our services.
If you as the customer are not 100% satisfied with our services, if any of your items are missing or damaged, you are responsible to report a claim by contacting us at Continentaldryclean@gmail.com or by calling us at 617-567-4281. The claim must be filed within 24 hours after you have received the clothes back. After the 24 hours, there will be no refunds given and you will not be able to file a claim. If you as the customer wish to report any claim, you must provide a specific description of that piece of clothing. Because we handle numerous amounts of garments, we will truly be unsure of your claim if you do not do so. It will be your responsibility to report the specific type of garment, the specific brand, the specific color, and the specific size.
Alteration & Repairs Before going ahead with a repair or alteration for which you will be charged, we will check with you to confirm the price. Missing or damaged buttons will be replaced, if we can find a match. If you have the button, please attach it to the garment and clearly note it on a paper.
Care Label Instructions We exercise great care in processing your garments and use methods best suited to the nature and condition of each garment. We clean in accordance with the care label instructions. In the absence of this we will consult you but not be liable in the event that the chosen method damages your clothes.
Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante’s, pearls, buckles, metals etc., due to their inherent unsuitability for dry cleaning, we have unrivalled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined it’s decorative components.
This is a design issue rather than a cleaning one – we have to rely to a certain extent on the fact that the dressmaker / manufacturer has attached the beads adequately and has used beads which are suitable for dry cleaning – although we will of course do our best to check and test the components before cleaning.
All such items are cleaned at the owner’s risk, as Continental Cleaners will not take responsibility under any circumstances.
Stain Removal Customers are responsible to mention all the stains when they leave the garments with us. by leaving your stained items with us for cleaning; you confirm that you accept our terms and conditions.
we will only process stained items under owner’s risk, and the results can not be guaranteed. This means, in the event that the chosen method of processing damages your item we will not be held liable, it is entirely at your own risk. We aim to remove all stains but in some cases this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda.
We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. We may not be able to guarantee the results.
Much as we would dearly love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately unable to do so.
Suede & Leather Suede & leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance, shrinkages, change of texture. The use of incorrect adhesives during garment manufacture to secure hems and other parts or borg linings may result in the adhesive coming to the surface during cleaning, and showing as stains on the surface of the garment and linings and stitches may come apart.
Delivery Policy Pick ups and deliveries will occur Monday thru Saturday only and not on Sundays or selected holidays. Continental Cleaners reserves the right to determine the pick-up and drop-off times at its own discretion and reserves the right to reschedule such times upon prior notice to Customer. We will try to honor the times that you have specified for the pick-up and delivery, however, due to certain restrictions and delays, Continental Cleaners Inc. will not be held responsible. There may be many service delays due to unforeseen circumstances, including but not limited to weather, traffic, road emergencies, accidents, and road blocks, as well as other problems that are not within our control. We will do our best to inform you prior via e-mail if there will be any delays.
If, after placing the order, a customer becomes aware the driver will not be able to collect or deliver to their address at that time due to any circumstances, the customer must inform the company as soon as possible. The company will endeavour to agree another convenient time, but this would be subject to availability by time and date.
If the driver visits the address within the scheduled time and there is no response or is unable to gain access, the customer will be informed. In such circumstances, the company will endeavour to agree another convenient time, but this would be subject to availability by time and date. The company reserves the right to terminate the account of a person or address where this occurs repeatedly.
The company reserves the right to not accept an order or cancel an order if there is reason to suspect staff may be at risk of physical or verbal abuse or if there have been problems of the customer not opening the door to a collection or delivery previously or difficulties of access to the premises.
Where an order requires collection or delivery above the third floor, should there be no access by lift, either permanently or temporarily, the company reserves the right to decline the collection or delivery. The company would want to be helpful in these situations and would request that the customer contact them and make them fully aware of the situation and needs. Where it is possible, practical and not a health or safety issue, the company will endeavour to explore ways to still help the customer but cannot guarantee to be able to do so.
Payment Customers will be billed prior to each delivery. Customers must maintain a valid and current credit card or debit card number on file. The customer hereby grants Continental Cleaners the right to withhold the customer’s clothing until payment is made for the excess laundry or pickup. Continental Cleaners reserves the right to charge payment for excess laundry or pickup to the customer’s credit card on file if the customer does not respond, for any reason, within thirty (30) days of a good faith effort by Continental Cleaners to notify the customer that such payment is due, or if Continental Cleaners is not able to reach the customer within thirty (30) days.
Re-Cleaning Policy Although we have quality control where we check each garment before we pack, if we are unable to remove stains we usually inform customers before. If something slips through and you are not completely satisfied with the quality of our dry cleaning, we will re-clean your item free of charge, as long as it’s within 24 hours.
Loss and Damage/Refund Policy Continental Cleaners take full responsibility for the cloths from the moment we issue ticket or pick up from you. Even though we exercise utmost care, there will be instances where items may get misplaced or lost, it is customers responsibility to count and check every single items before leaving the shop.
In the unlikely event of damage please inform us within 24 hours of receiving your garment. If needed, you must return the damaged garment; we investigate and contact you within 48 hours.
Count discrepancies must be reported within 24 hours of our delivery of your garments. After that we will not assume any responsibility for damaged or missing items. We are not responsible for any loss after delivery to your doorman, concierge or other authorized person. If you are unable to pickup your delivered order within this time period (e.g. vacation, office transfer, etc.). Please inform us before delivery in writing by post, email. We will keep it in our shop for an agreed period (Maximum 3 Months)
We will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence. In the event of damage if we determine we are responsible then we will replace the item or offer a service credit agreed by both parties. If it is unclear who is responsible for the damage then we will arrange for an independent analysis by a fabric care research laboratory. Restitution will be made based upon the lab’s report.
In the event of loss (unless stated at the time of cleaning that the item is part of a set or valued over $100) we will provide the depreciated fair value of. We will not honor any claims of shrinking, color fading, or color blending. This is a natural occurrence from the laundry process and clothes damaged from this process will not be considered in any way the responsibility of Continental Cleaners Inc. It is you responsibility as a customer to know of this natural occurring process during the use of our cleaning service.
When items are handed over to us here at Continental Cleaners Inc. we handle these said items with the utmost care. Our cleaning staff individually inspect each garment and choose the best way to clean it. Because garments have the tendency for wear and tear, we cannot be held responsible for the weaknesses that garments have due to this aspect. Items such as, but not limited to, suede, leather, and fur have the tendency to weaken over time. Responsibility must also be disclaimed for other aspects of the garments, such as trimmings, buckles, belts, beads, buttons, and sequins. In the dry cleaning process, we cannot guarantee that the garments will not shrink or change color or lose color. Continental Cleaners Inc. will only be liable for up to five times (5x) the cost of cleaning. The maximum compensation for a garment cleaned at the rate of $6.50 will be $32.50. Garments returned back to Continental Cleaners Inc. for inspection must have all the original tags still attached. Garments without all the original tags will be deemed as no longer acceptable for a claim because it will not be in the same condition as it was when it left our cleaners.
Donations Continental Cleaners Inc. reserves the right to donate any clothes that have not been claimed. We will donate any clothes that remain unclaimed after ninety (90) calendar days from the pick-up date.
Right to Refuse Continental Cleaners reserve the right to refuse our service to any customer.
Offers All offers, whether displayed on the website, advertisement, leaflet or any other means, subject to change at anytime
Pricing Continental Cleaners reserves the right to change prices at any time without any notice
Statutory Rights These terms and conditions do not affect your statutory rights as a consumer.
Other Please send all suggestions and complaints to us at Continentaldryclean@gmail.com or call us at 617-567-4281 or by mail 15 Breed Street EastBoston, MA 02128. We will act upon it promptly.
Privacy Policy Our privacy policy is designed to give you or your company (in either case, “You” or “Your”) confidence as You visit and use the Continentaldryclean.com website, and to demonstrate our commitment to fair information practices and to the protection of privacy. Continentaldryclean.com does not publish or sell your information for any purpose. We utilize information you provide to us solely to assist in processing your dry cleaning orders. This Privacy Policy is only applicable to Continentaldryclean.com and not to any websites of third parties (“Third-Party Websites”), which may have data collection, storage and use practices and policies that differ materially from this Privacy Policy.